Order Tracking
Order Tracking
Track your ALL parcel shipment directly on our site. Real-time logistics updates powered by 17TRACK, supporting 170+ global carriers.
Track Your Package
You can find your tracking number in your shipping confirmation email.
Frequently Asked Questions
Why can't I track my package?
It may take up to 24 hours after your order is shipped for the tracking information to activate in the carrier's system. If you still can't find your package after 24 hours, please check if you entered the correct tracking number.
Why hasn't my tracking information updated?
For international shipments, tracking updates may be delayed during cross-border transit. This is normal and usually updates once the package arrives at the next logistics hub. If there's no update for more than 7 days, please contact our support team.
How long will it take to receive my order?
For standard shipping, delivery usually takes 7-15 business days. For expedited shipping, it takes 3-7 business days. Please note that delivery times may be affected by customs processing or local logistics delays.
Will I have to pay customs fees?
Yes, international orders may be subject to import duties, taxes, and customs fees. These charges are determined by your local customs authority and are your responsibility. For more details, please check our Shipping Policy.
Can I change my shipping address after placing the order?
You can change your shipping address within 12 hours after placing your order, before your order is processed. Please contact our support team immediately if you need to update your address.
Need Further Help?
If you have any questions about your order, our customer support team is here to help you.
- Email: service@specic.com
- Phone: +86 (156) 2656-9009 (Service Hours: 9:00 AM – 6:00 PM Beijing Time, Monday to Friday)
- Live Chat: Available on our website during official service hours