For all non-custom orders, you may request a full cancellation at any time before your order is shipped. We will process your cancellation request within 2 business days and issue a full refund to your original payment method, with no additional fees deducted.

For custom orders, cancellation requests are only accepted before the production process begins. Once production has started, custom orders cannot be cancelled, as they are manufactured to your personalized specifications.

If your order has been shipped but not yet delivered, you may request a delivery intercept. If the intercept is successful, we will issue a full refund once the returned package is received and inspected. If the intercept fails, you may return the product in accordance with the return eligibility terms outlined in this policy.

All non-custom products (e.g., standard-prescription AI smart glasses, non-personalized frames, stock AI function models) are eligible for return within 45 days of delivery. To qualify for a return, products must be unused, in their original undamaged packaging (including all accessories, manuals, and certification cards), and in resalable condition (no scratches, dents, damages, or signs of wear).

While personalized custom products are exempt from change-of-mind returns, they are fully protected by our Premium Accuracy & Hardware Guarantees (see Section 2.4). If there is any prescription inaccuracy or hardware defect, we will remake or refund it at no extra cost.
Custom products are not eligible for change-of-mind (no-fault) returns, refunds, or exchanges. This includes:

• Prescription eyewear with personalized lens parameters (sphere, cylinder, axis, prism, or add power)
• AI-powered smart glasses with custom features (e.g., tailored navigation, voice assistant wake words, personalized fit adjustments)
• Frames with custom engravings, color modifications, or size customizations

Eligibility for remake, exchange, or refund for custom products is only applicable in the special cases outlined in Section 2.4 of this policy.

To accommodate seasonal shopping, we offer extended return windows for orders placed during peak holiday periods:

Orders placed between November 1 and December 31 are eligible for an extended return window until January 31 of the following year.

We stand behind the craftsmanship of our eyewear and the technology of our smart features. All products—including custom prescription lenses and personalized smart glasses outlined in Section 2.2—are fully eligible for a complimentary remake, exchange, or full refund under the following quality-assurance criteria:

• Prescription Accuracy Guarantee: If you experience visual discomfort, our in-house optical team will verify the lens parameters. Any custom prescription lenses with a confirmed power error exceeding ±0.25D will be remade or refunded immediately at no extra cost to you.
• Hardware & AI Component Warranty: All technical and functional components of our AI smart glasses (including voice assistants, built-in sensors, and navigation modules) are covered by our comprehensive technical warranty. If any technical defects are identified upon arrival or during use, we will provide a free replacement component or a full product exchange to ensure your device functions perfectly.
• Arrival & Delivery Protection: If your order arrives damaged, defective, or misaligned with your ordered specifications, please notify our customer support team. To help us resolve the issue swiftly, please provide clear photos or videos of the issue. We will prioritize shipping a brand-new replacement to you.

1. Submit a return request
   Send your return request via email to service@specic.com, or submit a request directly via your order details page at specic.com/my-account. Your request must include: your full order number, email address, the item(s) you wish to return, detailed reason for return, and supporting evidence.
2. Receive approval and return documents
   Our team will review your request within 2 business days and send a return confirmation email to your registered address. Please note that our return warehouse is located at a different address from our head office. All authorized returns must be shipped to our central logistics hub:
   Please note that our return warehouse is located at a different address from our registered office. All authorized returns must be shipped to our Central Logistics Hub (For Returns Only)
   Warehouse Address: Building 74, Juling Laocun Xinju, Fucheng Subdistrict, Longhua District, Shenzhen, Guangdong, China 518000
   To ensure a fast and successful refund, please do not mail returns to our head office. Packages routed incorrectly without an official RA form may experience severe processing delays or be returned by the carrier.
3. Prepare your return package
   Pack the item(s) securely in the original packaging, include the completed RA form inside the package, and attach the provided return label to the outside of the package.
4. Ship your return
   Send the package using the designated carrier listed on the return label. Tracking information is available via the link provided in your return confirmation email.

For AI-powered smart glasses with a unit price ≥ $300, we offer complimentary door-to-door pickup service for returns. This service is currently available in mainland China; for requests in other regions, please contact our support team to confirm available options.

We will complete a full inspection of your returned item within 3 business days of receiving the package.

• For approved returns: Refunds will be issued to your original payment method within 5 business days of inspection approval.
• For denied returns: We will send a detailed notification to your registered email within 3 business days, including clear evidence for the denial.

Full refunds include the paid product price and standard shipping fees. The following fees are non-refundable:

• Expedited or express shipping fees (unless the return is due to our error)
• Retail delivery fees mandated by local regulations
• Customs duties, taxes, and brokerage fees for international orders (unless the return is due to our error)

Restocking Fee Policy: We do not charge any restocking fees for eligible returns, with no deductions from your approved refund amount.

Eligible exchanges will be processed within 7 business days of receiving and inspecting your returned item. For defective components, we will ship the corresponding replacement component to you free of charge. For full product exchanges, a replacement product will be shipped via standard delivery at no additional cost to you.

For international orders, non-custom products are eligible for return within 45 days of delivery.

• For returns due to our error: We will provide a fully pre-paid return label, and cover all return shipping costs, customs duties, taxes, and brokerage fees. A full refund of all paid amounts will be issued upon inspection approval.
• For returns due to change of mind: For returns due to change of mind, customers are responsible for the actual return shipping costs.