Warranty Terms & Conditions
Our limited warranty ensures your AI smart glasses are protected against manufacturing defects, with clear terms for repair, replacement, and service.
Important Notes & Usage Guidelines
Specic Optical AI-Powered Smart Glasses are designed with universal lens mounting technology, enabling easy customization. You may order custom prescription lenses directly from Specic Optical, or replace lenses with your own optical lenses—this can be completed by any professional optician.
Please handle the frames, temples, and electronic components of your smart glasses with care. Avoid exposing the product to excessive heat, bending, or impact. Do not use ultrasonic cleaning devices to clean the smart glasses, as this may damage internal electronic parts.
To prevent damage, do not forcefully pull the temple from the hinge. The temple is connected via a USB Type-C port—gently detach it when needed. For detailed guidance, refer to our tutorial video "Specic Smart Glasses: Comfort & Fit Adjustment."
Specic Optical AI-Powered Smart Glasses are water and sweat resistant, but not waterproof*. They are not designed for water sports (e.g., swimming) or showering.
Water/sweat resistance may degrade with daily use. Damages caused by liquid immersion, extreme weather conditions, or improper exposure to moisture are not covered under warranty.
Our directional audio cavity design minimizes sound leakage in theory. Actual performance may vary based on ambient noise levels and device volume settings.
All product performance data is obtained through tests conducted in Specic Optical designated laboratories.
Device Compatibility: Compatible with Android phones running Android 12.0 or later; iOS devices running iOS 15.0 or later.
*Note: Specic Optical AI-Powered Smart Glasses have an IP54 / IP67 rating. This means they are protected against water splashing from any angle and dust intrusion that could interfere with normal operation, but they are not fully dust-tight or waterproof.
Specic Optical Limited Warranty
Specic Optical's warranty obligations are limited to the terms set forth below:
1. Warranty Period
This warranty is valid for 12 months from the date of retail purchase.
2. Warranty Coverage
Specic Optical provides a limited warranty for your AI-Powered Smart Glasses, covering defects in materials and workmanship. This warranty applies to purchases made directly from Specic Optical (via our official website, app, or authorized retail partners).
This warranty is exclusively extended to the original end-user purchaser or the recipient of the product as a gift. It is non-transferable to any other individual or entity.
For covered warranty defects, Specic Optical will, at its sole discretion, choose one of the following remedies:
- (A) Repair the product using new or refurbished genuine Specic Optical parts;
- (B) Replace the product with an equivalent new or refurbished Specic Optical AI-Powered Smart Glasses;
- (C) Provide a partial or full refund of the original purchase price, upon return of the defective product.
3. Warranty Exclusions
This warranty does not cover defects or damage arising from:
- Improper use, handling, or maintenance (e.g., bending frames, using ultrasonic cleaners, liquid immersion);
- Normal wear and tear (e.g., minor scratches on lenses, fading of frame color, wear on hinges);
- Commercial use, accident, neglect, or external impact;
- Unauthorized repair, modification, or customization (including non-Specic Optical lens replacements installed by unqualified parties);
- Damage caused by extreme weather (e.g., extreme heat, cold, or humidity) or environmental factors;
- Custom prescription lenses (unless the defect is due to manufacturing errors in lens craftsmanship);
- Accessories (e.g., charging cables, carrying cases) included with the product;
- Products purchased from unauthorized resellers or counterfeit products.
Unauthorized repair, modification, or customization of your Specic Optical smart glasses will void this warranty in full.
4. Obtaining Warranty Service
To request warranty service for covered defects during the warranty period, please follow these steps:
- Register your product on the Warranty Registration Page via the Specic Optical Mobile App (iOS/Android) or our official website (specic.com).
- Send an email to our customer service team at service@specic.com, including your product registration details, a description of the defect, and photos/videos of the issue (if applicable).
- Our team will respond within 2 business days to guide you through the next steps.
Specic Optical may require you to provide proof of purchase, including (but not limited to) a sales receipt, invoice, or order confirmation, to verify eligibility for warranty service.
This limited warranty gives you specific legal rights. You may also have other rights under applicable local laws, which are not affected by this warranty.
Please note that our product service and logistics center is located at a different address from our head office. If your warranty claim requires returning the device for inspection or repair, it must be shipped to our authorized logistics hub: Building 74, Juling Laocun Xinju, Fucheng Subdistrict, Longhua District, Shenzhen, Guangdong, China 518000. Do not send warranty returns to our head office address.
5. Disclaimer & Limitation of Liability
TO THE EXTENT PERMITTED BY APPLICABLE LAW, THIS WARRANTY IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY SPECIC OPTICAL. SPECIC OPTICAL DISCLAIMS ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
SPECIC OPTICAL'S LIABILITY UNDER THIS WARRANTY SHALL BE LIMITED TO THE ORIGINAL PURCHASE PRICE OF THE PRODUCT. IN NO EVENT SHALL SPECIC OPTICAL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOSS OF DATA, OR INCONVENIENCE) ARISING FROM THE USE OR MALFUNCTION OF THE PRODUCT.
IN CASE OF ANY DISPUTES RELATED TO THIS WARRANTY, SPECIC OPTICAL RESERVES THE RIGHT TO MAKE THE FINAL DECISION, in accordance with applicable laws.
Need Warranty Support?
If you have questions about your warranty or need to request service, our customer support team is here to help you.
- Email: service@specic.com
- Phone: +86 (156) 2656-9009 (Service Hours: 9:00 AM – 6:00 PM Beijing Time, Monday to Friday)
- Live Chat: Available on our website during official service hours
